Comments on: Tenant File 7.0 Property Management Software Review – In Depth Video Review

By: Paul Toller

Paul Toller — Thu, 12 May 2011 21:01:11 +0000

Hi, I wanted to address some questions regarding technical support for the Tenant File Property Management Software. I am the support supervisor, take my job very seriously, and work hard to make sure the Tenant File has the best customer support in this industry.

When a user purchases the Tenant File they have 60 days of FREE phone support, starting the day after purchase. There are a few software programs out there that offer 30 days, but we provide a full 60 day period, and you can call right away with any questions. Yes, there is a 10 minute limit per call, but the techs will go over that time if there are not any other customers waiting on hold. We have over 15,000 users, but only average about 30 calls a day, due to the fact that most users need very little assistance.

The phone support hours are 10:00am to 2:00pm CST, and if the lines are busy (we directly answer 90% of all calls on average) we’ll call you back if you leave a message during those hours.

Also starting right away is free UNLIMITED web support through our excellent support ticket system. You can access that system by 2 clicks within the Tenant File software. Our tech support staff monitors all questions throughout the day, and all tickets are answered by the end of each day. Our replies utilize a large knowledge base of information, and often we will have detailed answers to common questions using samples from that knowledge base.

Additionally, every new user gets a printed Quick Start guide that takes them through the program. There is also a 7 minute video on the home page of our website that takes the user through a month’s worth of work.

Also in the Help File is the complete Tenant File User’s Guide in PDF format, which can be printed, or you can search for specific topics from within the document.

In addition to the above, if you still would like additional support, we offer paid phone support in 15 minute increments, by the month, or by the year. We also have a 30 minute paid training session with a Tenant File expert over the phone that includes the sharing of database information.

The Tenant File is very easy to install and use, but we realize any new accounting system requires some help to get going. We believe that our support is unparalleled in the business.

Thank you,
Paul Toller
VP Tenant File Support

By: reibrain

reibrain — Mon, 10 Jan 2011 19:00:34 +0000

Hey Mary, ya… Tenant File is for sure good for 12 units… its good for 1 if you need it only for 1. The reason I said for “20-100″ is because in my opinion… thats kindof the sweet spot of what I think it was developed for… but, it will handle much more units… and much less. Really, its up to you and your specific needs. If you like it and feel it fits your needs… awesome. If not, there are many other alternatives as well.

Hope that helps!

By: Mary C.

Mary C. — Sat, 08 Jan 2011 07:14:25 +0000

Hello,

Thank you for the detailed review, it is very helpful.

In your review you note that this is geared towards 20-100 units and that it will work well for only 20. My father wants me to start keeping the books for his rental properties which number 12 units on 4 properties. Would this software be a good fit for that situation? Or would it be better to go with something like Quicken so I can also keep their personal book keeping at the same time?

Thank you again,
Mary C.

By: Diane Mohr

Diane Mohr — Thu, 08 Apr 2010 17:42:45 +0000

If you had to order and install an update to Tenant File (due to new computer Purchase)in the middle of actually doing property management, you would not be quite so excited about this program. We we told that the program would work on Windows 7, etc. After many phone calls and messages left with support (support line was always busy) we started using the web support. Probably after 20 hours of “trying this” and “trying that” we did get the program correctly installed. Now we are dealing with the program not printing reports which we used previously. Of course when we ordered the updated program we were not told that it was unreturnable. That came out at a later time. I would never recommend this program!

By: Ellen

Ellen — Sun, 24 Jan 2010 01:46:20 +0000

Your review was good but until you have used the program, you don’t really see that it is not very intuitive. The 60 days support could be more helpful. Tenant File seems to have a 10 minute limit… if the problem isn’t solved, tough. In addition, if you don’t use the program often during the 60 day period (I perform bookkeeping services 1 – 2 times per month), that 60 day help period does not help. It would be really nice if there was an option of a certain number of calls but without the 60 day limit. Granted, I came from a heartier program but after more than 6 months of working with Tenant File, from the bookkeeping end of things, I might not choose it again.

By: Trevor

Trevor — Thu, 10 Sep 2009 16:33:26 +0000

I believe you can download it on multiple computers… not sure though. You may check w/ the Tenant File guys on that one. Thanks!

By: Chad

Chad — Mon, 27 Jul 2009 20:49:13 +0000

How many workstation licenses does this $249 price cover?

By: Trevor

Trevor — Wed, 29 Apr 2009 15:07:14 +0000

Hey Gary, Hmmm… that’s weird. I’ve got both links to work right now. You might retry to see if there was just a little glitch in the link when you tried it. Thanks!

By: Gary

Gary — Sat, 18 Apr 2009 11:52:50 +0000

I realy enjoyed the review video. I have tried to download the trial version to be sutre this is what I want but, cannot seem to get either link ( their site and yours) to download. I have 10 units and keeping it all in my head is getting to be too much. I would love to try this software and I have now saved a link to your site so that I may learn more about the investment world. Can you help?

By: Tami

Tami — Fri, 31 Oct 2008 15:34:17 +0000

Hey Trevor,

Found your site with a google search. Very informative information you are giving, Thank you.

I’m looking at your reviews because I am looking for Property Management Software that will help me manage Retail Shopping Centers. Your reviews of these products are geared more toward rental houses. While Tenant File might work for me (I will down load the demo), I wanted to go ahead and ask if you’ve done any research into property management software specifically generated for Retail Leasing and Management? Perhaps a price range not to exceed $1,000.

Thanks for your time.
Tami